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  • Writer's pictureBridget Webster


Updated: Oct 22, 2021

Is your toilet running? You better catch it.

There’s an easy fix to stop the toilet water, and your water bill from rising.

The running sound means there is too much water in the tank. It’s going through the overflow tube and into the bowl, hence the mini waterfall noise. Here’s how to lower the water level so it stops running into the bowl.

Tools you will need: Flathead screwdriver

Your toilet will have one of three types of flushing mechanisms:

1. Float arm

2. Float cup

3. Metered fill valve

For a Float arm, bend the metal arm downward so that the ball float is lower than before. If the arm is plastic, adjust the knob at the ballcock. Flush the toilet to check the level and repeat the process if necessary.

For a Float Cup, you need to squeeze the metal clip sliding it up to raise the water level and down to lower it. Flush the toilet to check the water water level and repeat if needed.

For a Metered fill valve, you will need a flathead screwdriver. Turn the screw on the fill valve counterclockwise to lower the water level. Move it in half turn increments. Flush the toilet and repeat the process if necessary.

If you have tried all the steps and the toilet is still running, submit a maintenance request through Portal.

For visual learners, here is a video!

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